Provided omnichannel support to backers through pre-launch, campaign launch, digital distribution, production, logistics and fulfillment, and pre-order operations for this project from Hit Point Press focusing on the 5e TTRPG and tarot markets.

Acted as project manager to facilitate planning the workshop with volunteers and local youths to collaborate on creating 5e monsters for a booklet to raise money for kindspace.ca.

Drafted articles on topics relevant to families in Canada based on complex, published studies while adapting tone, style, and language for a variety of audiences.

Led the Hit Point Press Patreon team to facilitate monthly releases and distribution of content to patrons. Worked closely with content, design, production, marketing, and fulfillment team members.

Provided omnichannel support to backers through pre-launch, campaign launch, digital distribution, production, logistics and fulfillment, and pre-order operations for these projects from Hit Point Press for their flagship IP.

Provided omnichannel support to backers through pre-launch, campaign launch, digital distribution, production, logistics and fulfillment, and pre-order operations for this project from Hit Point Press and animator Dingo Doodles.

Moderate and maintain unofficial community fan server. Review user-generate content and take appropriate mod actions where required, implement new channels, bots, rules and organization to increase engagement within the community.

Led support and communications departments and operations. Reported on department help, hired and mentored customer service agents, review and resolve complex, escalated tickets, managed large quantities of incoming tickets through various channels, keep records of communication procedures, guidelines and policies, and maintain a positive, empathetic and professional attitude with customers.