Moderation

Applies community guidelines and policies to maintain the safety and integrity of community spaces. Reviews user generated content and takes appropriate action.

Community Engagement

Builds relationships with community members and maintain, share, and grow enthusiasm and engagement with audience and customers across platforms.

Customer Success

Provides exemplary service to customers through various platforms and goes above and beyond to ensure satisfactory resolutions for customers, companies and creators.

Communications

Uses exemplary written communication skills to share project news, updates, and progress with audiences. Adapts language, tone, and style to reflect the brand. Provides promotional and marketing copy with as many or few puns as required.

Store Support

Manages large quantities of incoming tickets and inquiries with a positive, empathetic attitude while handling questions and concerns with speed and professionalism.

Crowdfunding Support

Provides omnichannel backer support, update drafts or reviews, and provides backer feedback and project sentiment to creators. Brings over three years experience providing customer service and support to crowdfunded projects.

Documentation and Technical Writing

Produces communication procedures, guidelines and policies in easy-to-understand documents for reference or training use.